配送について

Q商品注文から配送までどれくらいかかりますか。
Aご注文から発送まで3営業日ほどいただいております。 在庫がすぐにご用意できる商品は、平日に限り最短で当日出荷が可能な場合もございます。 発送後は地域によって到着までの日数が異なりますが、概ね商品ページに記載の日数通りとなりますのでご確認をお願い致します。
Q配送料を教えて下さい。
A各商品ページの商品説明上部にございます「送料を確認する」よりご確認下さい。

返品交換について

Q返品交換は可能ですか。
A恐れ入りますが、お客様のご都合による返品交換は承っておりません。 商品ページにはサイズ詳細やモデルの着用画像・動画を掲載しております。よくご確認の上ご購入下さいます様お願い申し上げます。 ご不明点やご相談はお気軽にメッセージ機能をご利用下さい。 尚、出荷時には一点一点検品を行っておりますが、万が一不良等がございました場合は以下の通りが対応させて頂きますのでお手数ですがご連絡頂けますでしょうか。 交換可能な在庫がある場合:交換させて頂きます 交換可能な在庫がない場合:ご返金させて頂きます
Q丈詰めはやってもらえますか。
A恐れ入りますが当店では承っておりません。現在のところ極端に丈詰めが難しい仕様の商品はございませんので、街の街のお直し屋さん等にご依頼頂きますようお願い申し上げます。

サイズの選び方について

Qサイズの選び方について何か参考になるものはありますか。
A各商品ページにサイズ詳細やモデルの着用画像・動画を掲載しております。モデルの身長または身長・体重も記載がございますので、ご自分の体型と照らし合わせて頂くことをお勧めします。 また、サイズ詳細のご確認のポイントとしては、少なくとも以下を押さえて頂くと 例) パンツの場合:お手持ちのパンツのウェスト寸法、股下寸法を測り比較する シャツの場合:お手持ちのシャツのネック寸法、胸周り寸法を測り比較する また、お客様ご自身の身長・体重とともに最適サイズのご質問を頂くケースがございます。できる限りのアドバイスに務めますことを前提とし、身長・体重のみでのお勧めは難しいことをご理解頂けますと幸いです。 ご不明点やご相談はお気軽にメッセージ機能をご利用下さい。
Qサイズの選び方についてポイントはありますか。
A商品によりますが、当ブランドはSize 2(XS), 3(S), 4(M), 5(L), 6(XL), F(FREE)の展開がございます。 しかしながらサイズ数字に関してはあくまでも参考程度とお考え頂き、「大きめに着たい」「ジャストサイズで着たい」等のお好みや、モデル着用の雰囲気などでお選び頂くのが宜しいと考えております。 S、Mなどはブランドによってもシーズンによっても異ります。「普段はMサイズを着ているから」等よりも、是非その時のご自由な発想やお好みでお選び頂けましたら嬉しく存じます。

Privacy Policy

The store(or “we”, “us”, or “our”, as the case may be) recognizes the importance of your personal information, and complies with the Act Concerning Protection of Personal Information (hereinafter referred to as “Act”) and properly treats and protects your personal information in accordance with this Privacy Policy (hereinafter referred to as “Policy”).

1. Definition of personal information
As used in this Policy, “personal information” shall mean personal information defined pursuant to Article 2.1 of the Act, meaning information pertinent to existing individual, which can personally identify a specified individual by its name, birth date, or other description contained in such information (including those which can easily collate other information to personally identify a specified individual), or those containing personal identification code.
2. Purpose of personal information
The store shall use your personal information to:
  • (1) provide our services;
  • (2) give guidance and respond to inquiries in connection with our services;
  • (3) give guidance relating to our goods and services;
  • (4) cope with a violation of our rules and regulations or the terms and conditions, or polices (hereinafter referred to as “Rules”) in connection with our services;
  • (5) notify you of any change in Rules relating to our services;
  • (6) facilitate improvement of our services and development of new services;
  • (7) generate data processed for statistical purposes and made anonymous, which cannot be personally identifiable in connection with our services; and
  • (8) accomplish purposes incidental to purposes as set forth above.
3. Change of purposes of use of personal information
The store reserves the right to change the purposes of use of personal information for as long as it will continue to remain relevant, and notify you of, or make it public such change.
4. Restriction on use of personal information
Unless otherwise permitted by the Act and other relevant applicable laws and regulations, we shall not use your personal information except as required to accomplish the purposes of use without your consent, unless:
  • (1) required by the applicable laws and regulations;
  • (2) it is necessary to protect a person’s life, body, or property, and it is difficult to obtain your consent;
  • (3) it is particularly necessary to improve public health and facilitate sound education for children, and it is difficult to obtain your consent; or
  • (4) it is necessary for us to cooperate with state or local government or its agency in carrying out their statutory duties and functions, and it is detrimental to carry out of them if your consent needs to be obtained.
5. Proper collection of personal information
We shall collect personal information, and shall not collect personal information by false or otherwise illicit means.
6. Security of personal information
The store shall carry out necessary and proper supervision over its employees, in order to secure your personal information against risk of loss, destruction, alteration, and leaking of your personal information. If we subcontract, wholly or partially, treatment of your personal information, we shall carry out necessary and proper supervision over a subcontractor.
7. Provision to third parties
Unless otherwise permitted by the Act and other relevant applicable laws and regulations, we shall not provide to third parties your personal information without your prior consent, except for cases where:
  • (1) we provide personal information as a result of subcontracting, wholly or partially, treatment of your personal information to the extent necessary to accomplish the purposes of use of personal information;
  • (2) your personal information is provided by way of merger or amalgamation, or other events of business transfer; and
  • (3) your personal information is shared with third parties in accordance with the Act.

We may provide personal information to the following foreign advertisement distribution company located in a foreign country (i.e., a country or region which is outside of Japan) for the purpose specified in Article 2 (Purpose of use of personal information), Paragraph 2. The advertisement distribution company shall not use personal information for purposes other than an advertisement distribution purpose or a purpose of measuring the effectiveness of the distributed advertisements.
■ Meta Platforms, Inc.(California, U.S.A)
  • ・Items of personal information to be provided:Customers’ email address, telephone number, IP address, name, and other information necessary for distributing advertisements.
8. Disclosure of personal information
If we are required by you to disclose your personal information pursuant to the Act, we shall promptly disclose it to you, after identifying that such request has been submitted by you (if such information does not exist, we shall notify to that effect.), unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
9. Correction of personal information
If we are required by you to make a correction, addition, or deletion (hereinafter referred to as “Correction”) of your personal information by reason that such information is untrue, we shall promptly carry out investigations to the extent necessary to accomplish the purposes of use thereof after identifying that such request has been submitted by you, and make a Correction based on the results thereof, and you shall be notified thereof (or we shall notify you if we shall not make any Correction), unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
10. Suspension of use of your personal information
If we are required by to you to suspend use of or delete (hereinafter referred to as “Suspend”) your personal information by reason that such information is treated for any purpose other than those which are made public, or is obtained or collected by false or otherwise illicit means, and we found that such request is reasonably acceptable, we shall promptly Suspend use of your personal information after identifying that such request has been submitted by you, you shall be notified thereof, unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
11. Use of Cookie or other technologies
  • (1) Cookie or other similar technologies may be used for our services. These technologies shall be useful to grasp the status of how our services are used to make them better. If you do not want the benefits of Cookies, you may be able to opt-out by changing the configuration of your web browser, in which case you may not be able to use any part of our services.
  • (2) We use in our services Google Analytics provided by Google LLC, to investigate and analyze the information including customers’ usage of our services. For information on the mechanism of data collection and processing under Google Analytics and for other detailed information, please visit the sites provided by Google LLC.
    Google Analytics Terms of Service
    https://marketingplatform.google.com/about/analytics/terms/us/
    How Google uses information when customers use Google partners’ sites or apps the Service
    https://policies.google.com/technologies/ads?hl=en-US
    Google Privacy Policy
    https://policies.google.com/privacy?hl=en-US

    If you do not want your data to be used by Google Analytics, please use Google Analytics opt-out add-on provided by Google LLC.

    Google Analytics opt-out add-on
    https://tools.google.com/dlpage/gaoptout?hl=en
  • (3) Our services enable "Google Analytics’ Function for Advertising" and use the following features and use third-party cookies such as the DoubleClick cookie for advertisement and site improvement.

    ・Google Analytics Remarketing
    ・Google Analytics User Attribution Reports and Interest Reports

    This allows our services to use Google Analytics cookies for the analysis of approximate understanding of your age, gender, browsing history, and trends in interest in our services.

    If you do not want "Google Analytics’ Function for Advertising" to be used, you can disable its tracking function by your settings. You can disable it by installing the "Google Analytics opt-out add-on" in your browser.
12. Inquiries
If you have request for disclosure, opinion, question, complaint, or other inquiries about treatment of your personal information, please inform us at our Information Desk as specified in “Notation Based on the Specified Commercial Transaction Act” herein or make an inquiry by filling up an Inquiry Form contained in our store page.
13. Continuous efforts
We shall review the status of operation how your personal information is being treated on a regular basis, and use our best efforts to make them better, and modify this Privacy Policy from time to time.

Who we are ?

生地・ボタン・パターン・縫製・加工、全てに日本の職人技術が宿ったAll Made in Japanブランドとして、自信を持ってプロダクトを提供します。

Kics Document. / KHONOROGICA provides products all made in Japan. All fabrics, buttons, pattern-making, sewing and finishing are made and done using the highest techniques of Japanese craftsmanship.